GOMUSICNOW

Registration.

1. I have lost my password, what should I do?

   If you have forgotten your password please fill out the request form at http://www.gomusicnow.com/lostpass.html. Please enter your login and the confirmation code in this form. If you don't see the confirmation code, you need to allow cookies in the settings of your browser (tools menu > Internet option > Privacy > Advanced > and uncheck «Override automatic cookies handling»).

2. I received the message «incorrect password».

   There are several reasons which could cause this:

   1. You entered an incorrect password;
   2. You entered an incorrect login. Please note, we use your e-mail address as the login on our site. You should check to see whether you entered the correct e-mail;
   3. Your Cookies are forbidden in the security settings of your browser. To change these settings please open tools menu > Internet option > Privacy > Advanced > and uncheck «Override automatic cookies handling»
   4. You have not visited our site recently, so you should delete Cookie files in your internet browser (In Internet Explorer menu Tools > Internet Options > Delete Cookies). After that, please try to log into the site once again.

3. How to delete my account?

   You cannot delete your account yourselves. Please send your request to us at support@gomusicnow.com and we shall remove your account (registration) from our site.

4. I want to change my login (registered e-mail).

   Just open the Settings of your account and enter your new e-mail. You should remember your password.
   Also, you can to do the following:
   Please send your request to us at support@gomusicnow.com and include the following information with your request to change your login:

   1. Current login (registered e-mail)
   2. User Id (the number of your account)
   3. Your password
   4. Your new e-mail

   We will respond to your request as quickly as possible.

Payment and purchasing

1. What are the methods of payment on your site?

   All the methods of payment accessible at this time are on the Payment page.

2. Validity of payment.

   There are no monthly costs on our site; all your payments will remain on your account until you spend them.

3. I have paid, but there is no money on my balance?

   Please notify us of the problem at support@gomusicnow.com The following information must be included:

   1. Login (registered e-mail)
   2. Details of your payment: your method of payment, i.e. the type of credit card used (if you paid with a card)
   3. Transaction Id.

   You may be sure we will help solve the problem.

4. How to buy an album (track)?

   For purchase of individual tracks, click «buy» button. After the page upload you will see a green icon and the link «download». To buy the entire album you have to click a different button, «buy album».

5. How to cancel my purchasing?

   You can do it only if you have not downloaded any of the tracks. Please write us support@gomusicnow.com You must specify the Artist, Name of Album and Tracks you wish to cancel. We'll cancel them for you and refund their costs to your account.

Downloading.

1. How to download purchased song (album)?

   You can download files with your browser (Internet Explorer, FireFox, Opera, Netscape) or with some special program, which is a supported resume-download manager. You can download files from the album page or from your Archive.
   To download mp3 files click right mouse button on the download link (green icon) to download and select «save target as», then choose destination folder for mp3 file. The downloaded file will be saved in this folder.
   Attention! There is no direct downloading of our files from the site to your player or iTunes library. You have to first download music to your hard drive. After that, you can transfer the files to your portable player or iTunes.

2. How to download the whole album without clicking on links for individual tracks?

   To download several tracks at once you can use any download manager.
   For example ReGet (www.reget.com). After installation of ReGet, just click RIGHT mouse button on link and choose «Download All by ReGet». (Use filter by file extension *.mp3). It is necessary to set your download manager to download in one session per file. For example, you can download one hundred files simultaneously using ONE session per file. But you CAN NOT download one file using 100 concurrent sessions.

3. How to download files to the portable mp3-player?

   First, you have to download music to your computer. After that, transfer songs to your portable player according to it's instruction.

4. When I try to download the file it plays on Windows Media Player, and after some attempts of downloading the link becomes inactive.

   This happens if you use a LEFT click on your mouse button or select «open a file» instead of «save target as». So a music file downloads to the temporary folder of PC and plays with Windows Media Player. If you see this situation please try to cancel the process of downloading or close WMP. Otherwise you won't get the file, and it's download limit will be exceeded.

5. I have not downloaded a file but it's link is blocked.

   The links of successfully downloaded files have the status «downloaded» and they are blocked. To download files once again it is necessary to buy them again.
   If the statistic system determines that the downloading process has not exceeded 120% (for example owing to internet connection's loss) it will be possible to download the file once again.
   Another frequent reason is overloading links of your purchased files while you have not downloaded the song completely, due to the settings of your download manager. Just set it to download in one session per file, thus you can download many files simultaneously.

6. My computer has broken. May I download my purchased files repeatedly?

   You can repeat downloading your purchased files from the Archive if the limit of downloading has not been exceeded, so all links remain active.

7. During downloading the internet connection was interrupted. When I tried to download again on the site it appears that the link is blocked.

   Please contact us at support@gomusicnow.com and describe the problem.

8. A song would not download.

   The following are the two most frequent reasons for this problem:

   1. It can be happen due to too high of a load («traffic») on our server. Please try to download the file once again a little later. If you still cannot download please write to us at support@gomusicnow.com. Be sure to include: (your login, name of artist, album, track), the error code you received, and, if possible, the log-file from your download manager.
      If you get «503 error», please set your download manager to download in one session per file. Thus you can download many files simultaneously.
   2. The problem of downloading can be due to the fact that your software (antivirus program) doesn't recognize not-usual symbols in the name of file, like this «#», or the name is too long, which can cause your security software to block such files. Try to re-name end of the file name on the link, or temporarily turn off your antivirus etc...
9. Downloaded track is not recognized as mp3 file by my computer.

   All our files are stored on our servers in usual mp3 format (not protected). Please make sure that the extension of the file (or ending) is .mp3 If not, open the settings of your account and set your «File Name Constructor» so that the ending is .mp3 (i.e. %Track%_%Title%.mp3)
   If the file name is too long or has some not-usual symbols («#», «$», «&» and others) please try to re-name the end of the file name on the link. If you have checked the file constructor and the name of file is correct (%Track%_%Title%.mp3) but your downloaded file is still not mp3-format, then please write to us at support@gomusicnow.com. Be sure to include the following information:

   1. Your account's login (your email address)
   2. Name of artist
   3. Album's and track's titles

10. Do you support downloading on Mac-computers.

    If you have a Mac and want to download some mp3's from our webserver, you need to hold down "option key" or "Cntrl" on keyboard and click on "download", then choose any folder on your computer where downloaded file will be placed.

11. The downloaded file has bad sound quality.

    Please notify us at support@gomusicnow.com. Be sure to include the following information:

    1. Your account's login (your email address)
    2. Name of artist
    3. Album's and track's titles
    4. It is desirable to point out where on the track the defect occurs (i.e. 1 minute and 3 seconds or 1:03).

    We shall check the file. If we have confirmed that the file is corrupt we will correct it, if possible, and provide you with the opportunity to download it again. If it cannot be corrected we will refund its cost to your account.

Other Questions Not Addressed by the Above.

1. Other Questions Not Addressed by the Above.

   Please describe in detail the nature of your problem and notify as at support@gomusicnow.com. Please be sure to include your login (e-mail address) so we can reply.

   We will try to help you without fail. We strive to provide you with the highest level of customer support, and we will do our best to be of assistance in addressing your questions.

   Thank you for using our Service!